Welcome to the practice of New Tampa Foot & Ankle. We appreciate your confidence in us to provide your foot and ankle care. Patients who are brand new to our practice need to bring the following with them to their first appointment:
- Set up and log into your patient portal by using the emailed link sent to you and creating a password.
- Driver's License or State/Federal Picture Identification
- Co-Payment, Deductible and/or Co-Insurance Payments
- List of current medications with dosages
- Please arrive 15 minutes prior to your first appointment time for your chart to be processed
- There will be some electronic patient consents to sign upon arrival even once patient portal is completed
Our practice is working together to realize a shared vision of uncompromising excellence in podiatric care.
To fulfill this mission, we are committed to:
- Listening to those we are privileged to serve.
- Earn the trust and respect of patients, profession, and community.
- Exceed your expectations.
- Ensure a creative, challenging, and compassionate professional environment.
- Strive for continuous improvement at all levels.
What to Expect
Being well-prepared for your appointment will ensure that the doctor has all the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with the doctors. We look forward to your first visit.
Medical services are provided and billed by Stephen F. Levin, DPM, PA. Our providers participate in most all the major health insurance plans in the region. Following are the health plans which we currently accept.
If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.
Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible in advance.
Below is a list of most of the insurances that we participate with. If you do not see your plan listed, please contact our office to inquire.
What billing or insurance information will I receive?
We verify benefits prior to your initial new patient appointment. We also verify upon any changes in insurance information/coverage. Upon arrival, we collect your co-pay and any known charges in advance. Since our many aspects of billing are diagnostic and treatment-based, we may need to collect additional money for things such as:
- walker boots
- in-office surgical procedures (ingrown toenail removal)
How long will it take to get things settled with the insurance company?
Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.
Why am I receiving surgery-related bills from so many different physicians and facilities?
Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:
- your own surgeon: Dr. Levin or Dr. Dougherty
- the anesthesiologist
- if needed, pathology
- the hospital or surgery center "facility fee"
You will need to contact the surgery center or hospital to pay them directly for their fee(s)
I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?
If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.
I received a notice in the mail from my insurance company requesting information about my office visit. What should I do, and why is this important?
From time to time, insurance companies spot check to make sure their clients received the care from the physician who submitted the claim. Until you call the insurance company and answer their brief questions, they will not release payment to our office. Since payment is ultimately the patient's responsibility, we will be forced to send you a bill for your portion, as well as the insurance company's portion. You will then have to call them and seek reimbursement directly from them.
I received a notice in the mail from my insurance company requesting information from my primary doctor before they can pay for my visit. What should I do, and why is this important?
From time to time, insurance companies request notes from your primary doctor about your condition and sometimes to determine if you're diagnosis is pre-existing. For example, if you're diabetic being fitted for diabetic shoes, a recent office visit note from your primary doctor will be needed to demonstrate to your insurance carrier the validity of your condition. If notes from your chart are requested by your insurance carrier, YOU are required to call and request those notes to be copied for our office. Your primary doctor's office must speak to you about disclosing anything from your chart to any other office.
As per your contract with your insurance provider, you are responsible for any co-pay, co-insurance, and deductible at the time of service. As a courtesy to you, our office verifies your coverage to the best of our ability prior to your visit. However, every verification phone call is completed with the insurance representative stating the following, "Benefits are not guaranteed until the claim is submitted and processed." With that understanding from each insurance carrier, if overpayment is made, a prompt refund will be issued; however, if any balance is due, you are responsible for payment.